Terms of service
Last updated: May 8, 2026
Overview
Welcome to Blackdot. The terms "we," "us," and "our" refer to Blackdot. The terms "you" and "your" refer to the customer.
Blackdot operates this website and the design marketplace where you can browse tattoo designs, book an appointment, and have a tattoo executed at our Austin, Texas studio (the "Services"). The Services are powered by Shopify.
These Terms of Service, together with any policies referenced here (the "Terms"), describe your rights and responsibilities when you use the Services. They include important information about warranty disclaimers, limitations of liability, and how disputes are resolved.
By visiting or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.
Note: Booking a tattoo through the Services creates a commercial relationship governed by these Terms. The tattoo appointment itself is governed by a separate Informed Consent Agreement that you will sign in-studio before any work begins.
1. Eligibility and Account
You must be at least 18 years old to book a tattoo or create an account. By using the Services, you represent that you are 18 or older.
To use the Services, you may be asked to provide information such as your name, email, billing address, and payment information. You represent that the information you provide is accurate, current, and complete, and that you have the right to provide it.
You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to anyone else.
2. Designs and Marketplace
We make every effort to represent designs accurately on the Services. Colors, line weight, and visual details may differ from how they appear on your screen depending on your device and display settings. Final tattoo appearance will also vary based on skin tone, body placement, and healing — these factors are addressed in your in-studio Informed Consent Agreement.
Design availability, pricing, and descriptions are subject to change at any time without notice. We may discontinue any design and may limit availability by region or jurisdiction at our discretion.
3. Bookings and Payment
3.1 Booking an Appointment
When you book a design through the Services, you are making an offer to purchase a tattoo appointment. Your booking is not confirmed until we accept it and your payment is processed. We reserve the right to decline any booking at our discretion.
3.2 Payment
Full payment is required at the time of booking. The price charged will be the price displayed at the time of your booking and shown in your order confirmation. Unless stated otherwise, posted prices do not include applicable taxes.
You represent that (i) the payment information you provide is accurate and that you are authorized to use it, (ii) charges will be honored by your payment provider, and (iii) you will pay all applicable taxes and fees.
3.3 Rescheduling
You may reschedule your appointment at no additional cost if you do so at least 48 hours before your scheduled appointment time, using the appointment management link provided in your booking confirmation.
Rescheduling is not available within 48 hours of your scheduled appointment. If you are unable to attend your appointment within this window, your only option is to cancel under the terms set forth in Section 3.4.
Rescheduling requests must be submitted through the appointment management link provided in your booking confirmation. Requests made by any other means — including text message, phone call, email, social media, or written correspondence — will not be treated as valid rescheduling requests and will not entitle you to a rescheduled appointment.
3.4 Cancellations and No-Shows
You may cancel your appointment at no additional cost if you do so at least 48 hours before your scheduled appointment time, using the appointment management link provided in your booking confirmation. Cancellations made at least 48 hours in advance will receive a full refund to your original payment method. Refunds may take up to 14 business days to process.
Cancellations made within 48 hours of the scheduled appointment time will receive a refund equal to 50% of the purchase price. Refunds may take up to 14 business days to process.
Cancellation requests must be submitted through the appointment management link provided in your booking confirmation. Requests made by any other means — including text message, phone call, email, social media, or written correspondence — will not be treated as valid cancellation requests and will not entitle you to a refund.
If you arrive 20 minutes or more late to your appointment without prior notice, your appointment may be forfeited and treated as a no-show.
No-shows will be treated as cancellations made within 48 hours of the appointment and will receive a refund equal to 50% of the purchase price.
3.5 In-Studio Consent
Before your tattoo is executed, you will be required to sign Blackdot’s Informed Consent Agreement. That agreement covers medical disclosures, aftercare responsibilities, photography and likeness, and the permanent nature of tattooing. If you decline to sign the consent agreement, the appointment will not proceed and your payment is forfeited under Section 3.4.
3.6 Personal Use Only
Bookings are for your own personal, non-commercial use. You may not resell or transfer a booking to another person without our written consent.
4. Pricing and Promotions
Prices and promotions are subject to change without notice. Promotional pricing is governed by its own terms; if those terms conflict with these Terms, the promotion terms control for that promotion only.
You agree to keep your account and payment information current so we can complete your transactions and contact you when needed.
5. Intellectual Property
5.1 Blackdot Materials
The Services — including the Blackdot name, logos, trademarks, website design, photography, written content, and the selection and arrangement of materials — are owned by Blackdot or its licensors and are protected by U.S. and foreign intellectual property laws. You may use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, publicly display, republish, or create derivative works from any part of the Services without our prior written consent.
5.2 Artist Designs
Except for designs commissioned directly by Blackdot, all marketplace designs remain the copyright of the artists who created them, and Blackdot operates under license from each artist. Booking a design entitles you to a single tattoo execution of that design on your body — it does not transfer copyright or any other rights in the design. You may not reproduce, redistribute, sublicense, or commercially exploit any design offered through the Services.
5.3 Third-Party Marks
All other names, logos, and trademarks appearing on the Services are the property of their respective owners. Shopify's name and marks are the trademarks of Shopify.
6. Optional Tools and Third-Party Links
The Services may include third-party tools or links to third-party sites. We provide these on an "as is" basis without warranty or endorsement, and we have no liability for your use of them. We are not responsible for the content, accuracy, or practices of any third-party site. Any complaints or claims regarding third-party products or services should be directed to that third party.
7. Relationship with Shopify
The Services are powered by Shopify, but all sales and bookings are made directly with Blackdot. Shopify is not responsible for any aspect of your transaction with us, including any injury, damage, or loss arising from products or services purchased through the Services. You release Shopify and its affiliates from any claims arising from your transactions with Blackdot.
8. Privacy
Personal information collected through the Services is handled according to our Privacy Policy. Because the Services are hosted by Shopify, certain information is also processed by Shopify under Shopify's Privacy Policy. By using the Services, you acknowledge both policies.
9. Feedback
If you submit ideas, suggestions, reviews, or other feedback ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display the Feedback in any medium for any purpose, including commercial use.
You represent that (i) you own or have the rights to all Feedback you submit, (ii) you have disclosed any compensation received in connection with it, and (iii) it complies with these Terms. We are not obligated to keep Feedback confidential, to compensate you, or to respond to it.
We may, but are not required to, monitor, edit, or remove Feedback that we determine in our sole discretion is unlawful, offensive, infringing, or otherwise objectionable.
You may not impersonate anyone, use a false email address, or mislead us or others about the origin of Feedback. You are solely responsible for the Feedback you submit.
10. Errors and Inaccuracies
The Services may occasionally contain typographical errors, inaccuracies, or omissions related to design descriptions, pricing, or availability. We reserve the right to correct any errors and to change information or cancel bookings at any time, including after a booking has been submitted, if any information is inaccurate.
11. Prohibited Uses
You may use the Services only for lawful purposes. You may not use the Services, directly or indirectly:
• for any unlawful or malicious purpose;
• to violate any applicable law or regulation;
• to infringe our intellectual property rights or those of any third party, including the artists whose designs appear on the marketplace;
• to harass, abuse, threaten, or harm any person, including our staff, artists, or other users;
• to transmit false or misleading information, or to impersonate anyone;
• to send spam, chain letters, or unsolicited promotional material;
• to upload or transmit viruses or malicious code;
• to scrape, copy, or extract any portion of the Services for resale or republication;
• to collect or track personal information of others;
• to use any unauthorized robot, spider, scraper, or automated means to access the Services (authorized agents are governed by Section 12); or
• to interfere with, bypass, or circumvent the security or access controls of the Services.
We may suspend, disable, or terminate your account at any time, without notice, if we determine you have violated these Terms.
12. Automated Agents
This section applies if you use, deploy, or cause the deployment of an Agent to access the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of a person or entity, including agentic AI tools, that can act without direct human supervision.
Agents may access the Services only if they comply with this section at all times. We may limit or block any Agent at our discretion, including by technical means.
Agents must:
• identify themselves in every HTTP/HTTPS request by including "Agent/[agent name]" in the user-agent string;
• not conceal that they are Agents, including by mimicking human behavior, completing or bypassing CAPTCHAs, or otherwise circumventing measures that distinguish automated from human use;
• respond truthfully to any request to identify whether the interaction is from a human or a computer; and
• not bypass any technical measure intended to control whether and how Agents interact with the Services.
Agents that fail to comply, or that we have asked to stop, are unauthorized and prohibited under Section 11.
13. Termination
We may terminate these Terms or your access to the Services at any time, in our sole discretion, without notice. You will remain liable for any amounts owed up to and including the date of termination.
The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, and any other provisions that by their nature should survive.
14. Disclaimer of Warranties
Information on the Services is provided for general information only. We do not warrant the accuracy, completeness, or usefulness of any information, and any reliance on it is at your own risk.
EXCEPT AS EXPRESSLY STATED BY BLACKDOT, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
15. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL BLACKDOT, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS — OR THOSE OF SHOPIFY AND ITS AFFILIATES — BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT OR SERVICE OBTAINED THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This Section does not limit liability for the tattoo appointment itself, which is governed separately by your in-studio Informed Consent Agreement.
16. Indemnification
You agree to indemnify, defend, and hold harmless Blackdot, Shopify, and our respective affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, arising out of (1) your breach of these Terms or any policy referenced here, (2) your violation of any law or the rights of any third party, or (3) your use of the Services.
We will notify you of any claim subject to this Section. We may control the defense and settlement of the claim at your expense, including choice of counsel, but will not settle a claim requiring non-monetary obligations from you without your consent (which will not be unreasonably withheld). You agree to cooperate in the defense, including by providing relevant documents.
17. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law and severed from the remaining Terms, which will continue in full force.
18. Waiver and Entire Agreement
Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
These Terms, together with any policies posted on the Services, constitute the entire agreement between you and Blackdot regarding the Services and supersede any prior agreements, communications, or proposals on the same subject. Ambiguities will not be construed against the drafting party.
19. Assignment
You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent, and any attempted assignment without consent is void. We may assign or transfer these Terms and our rights and obligations without consent or notice to you.
20. Dispute Resolution; Arbitration; Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES WITH BLACKDOT THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS YOUR ABILITY TO PURSUE CLAIMS IN COURT, BEFORE A JURY, OR ON A CLASS-ACTION BASIS.
20.1 Informal Resolution
Before filing any claim, you and Blackdot agree to first attempt to resolve the dispute informally. You agree to send a written notice describing the dispute to info@blackdot.tattoo, and we will have 60 days from receipt to resolve it. If the dispute is not resolved within 60 days, either party may proceed to arbitration under this Section.
20.2 Binding Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or your use of the Services — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory — will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be held in Travis County, Texas, or, at your election, by telephone or video conference, or based solely on written submissions. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
20.3 Class Action Waiver
YOU AND BLACKDOT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. If this Section 20.3 is found unenforceable, then the entirety of Section 20.2 will be null and void, but the remainder of these Terms will remain in effect.
20.4 Exceptions
This Section 20 does not require arbitration of: (a) claims that may be brought in small-claims court, so long as the claim remains in that court and is brought on an individual basis; (b) claims for injunctive or other equitable relief to stop unauthorized use or infringement of intellectual property rights; or (c) any claim where applicable law prohibits mandatory pre-dispute arbitration.
20.5 30-Day Opt-Out
You may opt out of this Section 20 by sending a written notice to info@blackdot.tattoo within 30 days of first accepting these Terms. The notice must include your full name, mailing address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.
20.6 Governing Law and Venue
These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws principles. The Federal Arbitration Act governs the interpretation and enforcement of this Section 20. For any dispute not subject to arbitration, you and Blackdot consent to exclusive personal jurisdiction and venue in the state and federal courts located in Travis County, Texas.
21. Headings
Section headings are for convenience only and do not affect the interpretation of these Terms.
22. Changes to These Terms
We may update these Terms at any time by posting the revised version on the Services. It is your responsibility to review the Terms periodically. We will notify you of material changes as required by applicable law, and changes take effect on the date specified in the notice. Your continued use of the Services after changes are posted means you accept the revised Terms.
23. Contact
Questions about these Terms can be sent to: info@blackdot.tattoo